Terms of service

1. Scope

These Terms and Conditions apply to all orders placed through pogoactive.com (the "Store"), operated by POGO Active LDA, Travessa do Cavaco 22, 7000-681 Évora, Portugal, NIF 518958841 ("POGO Active", "we", "us").

2. Contract formation

Product presentations in the Store are an invitation to order, not a binding offer. By completing checkout, you submit a binding offer to purchase. The contract is concluded when we send the order confirmation email.

3. Prices

All prices are in euros and include Portuguese VAT (IVA) at the applicable rate. Shipping costs are shown separately at checkout before payment.

4. Payment

We accept the payment methods displayed at checkout. Payment is due at the time of order. We reserve the right to refuse orders in cases of suspected fraud or payment failure.

5. Delivery

We deliver to Portugal (including Madeira and Açores) and EU member states. Delivery times stated in the Store are estimates, not guaranteed dates. Risk passes to you upon delivery of the goods.

6. Retention of title

Goods remain our property until paid in full.

7. Right of withdrawal

As a consumer, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Details and the withdrawal process are set out in our Returns & Right of Withdrawal policy, which forms part of these Terms.

8. Warranty

Statutory warranty rights under Portuguese and EU consumer law apply. For consumer goods, this includes a legal guarantee of conformity of three years from delivery (Decreto-Lei n.º 84/2021). If a product is defective, contact us at hi@pogo-active.com.

9. Liability

We are liable without limitation for intent, gross negligence and injury to life, body or health. For slight negligence, liability is limited to foreseeable damage typical of this type of contract. Mandatory statutory liability (including product liability) remains unaffected.

10. Dispute resolution

The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr. In case of dispute, the consumer may turn to the consumer Alternative Dispute Resolution entity competent for our registered office: CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, Rua D. Afonso Henriques 1, 4700-030 Braga (www.cniacc.pt). The full list of competent entities is available at www.consumidor.gov.pt.

11. Governing law

Portuguese law applies, without prejudice to the mandatory consumer protection provisions of your country of residence in the European Union.

12. Contact

POGO Active LDA · Travessa do Cavaco 22, 7000-681 Évora · NIF 518958841 · hi@pogo-active.com · +351 963 343 939